Chapelfield Camping New Forest.
Terms and Conditions.
Please do read these Terms and Conditions before you decide to book with us.
Opening Dates for 2022:
We are open from Wednesday 3rd August to Monday 29th August
You are welcome to book at any time by using the online booking platform – which you can find here: book now
Alternatively, you can also phone or email us to discuss your requirements and we can make the booking for you.
Once you have made your booking we will send you a confirmation and you should check it as it is the basis of our contract with you.
If you see any mistakes in our confirmation please contact us straight away and we will do our best to make the changes you require.
You can book with us for any duration except for the bank holiday weekend.
For this bank holiday weekend, you will need to book for a minimum of three nights (Friday 26th through to Sunday 28th).
We welcome all tents as well as trailer tents, camper vans and motorhomes and your booking needs to correctly specify which of these you will be using.
Please note that there are no electric hook-ups at the Chapelfield campsite.
Unfortunately, we are also unable to provide wheelchair-access shower or toilet facilities.
We will do our best to accommodate any changes that you wish to subsequently make to your booking but cannot guarantee that we will always be able to provide this flexibility.
At the time of making a booking, you will be required to pay a Deposit Payment of 30% of your booking value.
The Balancing Payment will be due no later than 30 days before your arrival date.
You will be sent an email reminder around 33 days before your arrival date to make this balancing payment.
For bookings that are cancelled as a result of UK Government Coronavirus rules or legislation then we will allow you to re-book alternative dates during our 2022 season as long as we still have space. If your re-booked accommodation is only available at a higher price then we may charge you any extra that arises.
If you are not able to accept our re-booking option (or if there is insufficient remaining time to book an alternative date during the 2022 Season) then we will not refund your Deposit Payment but will refund any Balancing Payment that has been made by you to us.
No refunds will be made in respect of any other bookings that are cancelled by you.
If for any reason, we are unable to provide your holiday accommodation then we will endeavour to reschedule alternative dates with you for the 2022 season.
If this is not acceptable to you then we will retain your Deposit Payment but will refund any Balancing Payment that has been made by you to us.
Arrivals and Departures:
You may arrive at Chapelfield campsite at any time between 12.00 and 21.00 on your due arrival date. Someone will always be at Chapelfield to welcome you.
We would appreciate it if you could tell us your approximate arrival time in the notes section when making the booking.
We ask you to depart by 11.00 on your departure date.
We are sorry but we do not offer refunds if you decide to depart sooner than your due departure date.
We provide designated pitches which will be approximately 10m squared.
We have an area set aside for singles and couples (best for adults only) whilst the remainder of the pitches are for families.
We will accept a maximum of 6 people on each family pitch (of whom a maximum of 3 may be adults).
We will also accept bookings that require up to 3 pitches (i.e. up to a maximum of 9 adults) and will do our best to allocate adjacent pitches (which may have defined non-occupancy gaps between them) for these groups.
Pitch occupancy and all other activity of our guests whilst at Chapelfield must comply with all current guidance or rules set by the government or other relevant authority.
Due to the peaceful nature of Chapelfield, we do not accept larger groups of adults or stag and hen parties.
Each pitch will have space for one vehicle and there will be some space elsewhere in Chapelfield to park additional vehicles at an additional charge of £5 per vehicle per night.
If you use an area that is larger than your pitch then we may charge you for the additional pitch space that you are occupying.
Dogs are welcome provided that they are well-behaved and on a lead at all times. Dogs may not be left alone at any time. All owners must take responsibility for all of their dog’s activities including leaving Chapelfield in a good clean state!
Camper Vans and Motorhomes:
We are happy to accommodate both campervans and motorhomes either of which may also have awnings so long as they fit within our designated pitches.
We do not charge a supplementary amount for campervans and motorhomes.
We are not permitted to have caravans at Chapelfield.
Behaviour and Noise:
The use of foul language, threatening behaviour or vandalism will not be tolerated at Chapelfield.
There is a no music or radio policy at Chapelfield so as to maintain a peaceful place for all of our guests.
Vehicles must remain switched off whilst stationary at Chapelfield and the use of generators is not permitted.
We also operate a quiet policy after 23.00 each evening.
Any infringement of these rules may result in all members of a party being required to leave immediately. No refund will be given.
Fires are only allowed in fire pits.
We will have fire pits/barbecues available for hire as well as logs and charcoal.
We ask you to let us know if you wish to hire a fire pit in the notes section when making your booking.
Agreement to these Terms and Conditions (T&C):
In making your booking you are agreeing to these T&C.
Any person in breach of these T&C may be asked to leave Chapelfield with no refund.
We are entitled to refuse admission if we think it is necessary.
We also reserve the right to alter your pitch allocation should the weather have caused the ground to be unsuitable for your unit.
If events outside of our control prevent us from being able to fulfil your booking at Chapelfield then we will do our best to offer you alternative dates or a refund of any Balancing Payment that you have made to us.
We reserve the right to amend these Terms and Conditions at any time and they are binding upon all clients of Chapelfield Camping.
Nothing in this section limits or attempts to limit our liability for:
Subject to the matters detailed above, if we fail to comply with these Terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from our failure to comply with these Terms.
In addition to the above, we shall not be responsible for any:
Our maximum liability shall be no more than to refund the amount paid by you for the holiday.
As our site is located in a forest environment, we do not accept responsibility for any damage, injury or inconvenience caused by plants or wildlife.
Chapelfield Camping does not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that Chapelfield Camping could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control. Chapelfield Camping will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.
Chapelfield Camping does make use of some third-party services such as Google Analytics. Cookies associated with Google Analytics are classed as “non-essential” cookies, which we have limited control over.
We use Google Analytics to count the number of people who use the site and to analyse how they use it. We do this to make sure that our site is working effectively. You can opt out of Google Analytics here.
The definitions of essential and non-essential cookies are below;
Essential Cookies are Cookies that are necessary for carrying out or facilitating the transmission of a communication or are “strictly necessary” for providing an “information society service” requested by the user. Cookies likely to be deemed essential are those used for the shopping basket and checkout, those that provide security for online banking services and those that help ensure that your page loads quickly by distributing the workload.
Any cookies used for analytical purposes to count the number of visitors to a website, any cookies used by first-party or third-party advertisers, including affiliates, and cookies used to recognise the user when they return to a website, so they receive a tailored greeting or optimised landing page.
Who is using your personal data?
Chapelfield Camping is the “data controller" for the information that we collect when you visit the website. This means that we decide how to use it and are responsible for looking after it in accordance with the GDPR.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We may update this policy at any time.
Where we refer in this policy to your "personal data" we mean any recorded information that is about you and from which you can be identified. It does not include data where your identity has been removed (anonymous data).
Where we refer to the processing" of your personal data, we mean anything that we do with that information, including collection, use, storage, disclosure, deletion or retention.
Types of data we collect about you
How we use your data
We process your data for purposes arising from your use of the website, for example, to ensure that we understand who uses our site and how our site is used and to improve our site and ensure it is secure. This processing occurs because it is necessary to meet our legitimate interests in operating and improving the website, analysing its use, and ensuring its security.
We also process data collected as part of the booking process to manage your booking only.
We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another related reason and that reason is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will seek your consent to use it for that new purpose.
Sharing your data with third parties
We may share your data with third parties who provide services on our behalf, such as those who help us to operate the website. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own purposes. We permit them to process your data only for specified purposes and in accordance with our instructions.
Where your data is shared with third parties, we will seek to share the minimum amount necessary.
How we store your data
We may store data collected by the website manually or electronically. The data is stored on our secure servers and/or on our premises within the UK.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to the website and any transmission is at your own risk.
Retaining your data
We will only retain your data for as long as we need it to fulfil our purposes, including any relating to legal, accounting, or reporting requirements.
Under certain circumstances, by law, you have the right to:
Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal obligations if we were to stop. Further information on your rights is available from the Information Commissioner’s Office (ICO).
If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, you should contact [email protected] We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of the GDPR. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
If you remain dissatisfied, you have the right to lodge a complaint with the ICO.
Changes to this policy